I have been remiss in paying attention to my visitors – my sincerest apologies to those who use FireFox.

It was not until earlier this week that I realized my previous blog format and CSS was not friendly to FireFox. Personally, I do not use the browser, switching only between IE and Google's Chrome (and Safari on my iPod touch). The problem came to my attention when I was assisting a friend with some queries and we referenced something on one of my prior posts – the ugly scene came alive in his FireFox window and I immediately resolved to correct this oversight.

What makes this more of a travesty is that I have information at my fingertips that removes any excuses. Here is a visitor chart for a given timeframe (Google Analytics):

Why even mention this? Who cares? Just change the template and don't tell me why….(a questioning voice other than my own)

I think it is important for those of us in the business intelligence/analytics field to recognize when there is information readily available, yet not taken advantage of for any number of reasons. It is always important to question the basics, turn over assumptions and look at what is really there.

As for me, I had simply forgotten that people use other browsers. My laptop comes pre-loaded with everything for work, and since I spend most of my time in the lower tiers of the application, I do not often work in the layers of a project where UI validation is an important subject matter. My assumption? That my readers are like me (bad assumption).

The important lesson? In my case, voice of the customer – I need to pay attention to what my readers are doing and how they access my site so that I do not alienate those seeking information or to post a comment.

Have a good weekend!